Our disciplined approach is based on three core values: Character, Communication and Commitment.
Character is defined by the way we conduct our financial planning process – with a single-minded dedication to your needs. It is our ongoing method of conducting a thorough analysis and evaluation of your financial condition, in the same way a doctor would do a physical examination and x-rays to determine the health of an individual.
Communication is directed by our Client Service Matrix. This proven and effective strategy provides you with a proactive, regular schedule of contact both to understand your needs and to keep you informed. We want to know what you think and what you are trying to achieve for yourself and your family. It is not just what we communicate, but how we communicate that matters – via email, mail and phone calls. We also provide intellectual capital in educational client events in our offices, as well as scheduled conference calls.
Commitment is demonstrated by our focus on building a relationship of trust with you and paying personal attention to your financial needs. Guided by our Code of Accountability, we work hard to address your concerns as we help you pursue your long-term goals. We also ask for your feedback on how we are doing, so that we can constantly improve what we do.
Our Code of Accountability
As a premier wealth management team offering investment advice and services to our clients with professionalism, integrity and personal attention, we adhere to the following code:
You are the most important part of our business and deserve our timely response to all inquiries or contacts.
- You are not dependent on us, we are dependent on you. We work for you and will always treat you with integrity in a collaborative relationship.
- You are not an interruption of our work; you're the purpose of it. We are not doing you a favor by handling your inquiry; you are doing us a favor by giving us an opportunity to handle your concerns.
- We consider you as a partner, who needs to be heard and understood at all times.
- We hold all your business and personal information in the strictest of confidence and consider it privileged and private.
- You can request a meeting at any time to discuss or review your portfolio. We will make every effort to ensure you can be accommodated in a reasonable timeframe.
- We will contact you proactively throughout the year. On a periodic basis, we will offer you our intellectual capital in educational events. We will have formal portfolio reviews based on an agreed upon time period by both parties.
- We are always available to let a friend or family member know what we have done to earn your trust and how we can help them pursue their goals with confidence.
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